Help
Answers to the questions people ask most.
Install
How do I install Tutor10x?
Download the installer from the Download page, open it and follow the steps. Tutor10x opens when it’s done.
Which computers does it run on?
Windows 10 and Windows 11. Mac, iPhone and Android are on the way.
Windows asks if I trust the installer. Is that OK?
The installer is digitally signed by High Tech Masterminds. Windows shows the publisher when you open it, so you can check it came from us.
Sign in
How do I sign in?
Enter your email and we send you a one-time code. There’s no password to remember.
I didn’t get the code.
Check your spam or promotions folder, then ask for a new code. Still nothing? Email support@tutor10x.com.
Plans and billing
What’s included free?
Text coaching with Doctor Mo, about 30 messages a day (text and voice, no screen guidance), and a taster module with starter coaches for Python with IDLE, SQL with Workbench, Power BI, Canva, Trello, Zoom. Guidance on your screen, the full course, unlimited use and a certificate of completion come with a subscription.
What’s the difference between Coach, Mentor and All-Access?
Coach is one tool. Mentor is one career track (several related tools). All-Access is every coach. See Subscribe.
What is the Founding Member price?
Subscriptions started by 11:59 pm AEDT on 6 December 2026 keep the launch price for 12 months.
Cancel
How do I cancel?
Cancel any time from My Account in one step, or email us. No call or reason needed. You’ll get an instant acknowledgement, and if you cancel before renewal you won’t be charged again. Access continues to the end of the period you’ve paid for. Details: Subscription, cancellation and refunds.
Privacy
Does Tutor10x store my screen?
When you turn screen guidance on, the Companion captures an image of your screen only at guidance moments. Each image is used for that step and is not stored by Tutor10x; it is not saved in your chat history or our logs. See our Privacy policy.
Is my data used to train AI models?
We do not sell personal information. Our AI providers do not use your conversations or screen images to train their models. Where we use your conversations to improve our own coaches, we de-identify them first.
Contact
How do I get help from a person?
Email support@tutor10x.com or use the Contact page.
Still stuck?
Email support@tutor10x.com or use the Contact page.